An Italian innovative startup, focused on the person, develops applications based on Artificial Intelligence, with the aim of fostering human-machine collaboration to innovate daily life processes, offers solutions that are mainly related to Digital Healthcare, Human Capital Management and Customer Relationship Management, with the general goal of improving people's work and life. The company takes advantage of the experience of the founding partners who have managed to transfer the necessary knowledge and vision to face the challenges that artificial intelligence and the digital transition have set as a fundamental requirement for business development. At the same time the company can rely on a skilled team made up people working to reach very high goals and provides the best solutions on the market. In this offer the company presents a specific solution in the area of Customer Relationship Management. The idea arises to solve some critical issues in the daily life of a company when manual tasks have to be done. The problems faced were about multichannel information, non homogeneous requests, frequent low-added activities, repetitiveness and inattention. The solution provided is a software that helps users and companies by performing tasks previously done manually, using Artificial Intelligence techniques such as semantic analysis, deep learning, natural language processing and predictive models. It behaves as a virtual assistant who learns from past behaviour, builds and maintains data models, predicts, recommends and performs actions in order to assist people and automate tasks. These features are possible thanks to the key functionalities that make possible: to gather customer communication from different channels and classify them; to extract important information from communication and documents; to classify communication; to recognizes attached documents; to identify operations requested by customers; to train virtual clerks; to performs operations requested by virtual clerks. This software is more suitable for companies that are customer-centric and manage large volume processes. The company is interested in offering the product through a commercial agreement with technical assistance to a SME not in a specific sector but that intends to develop or expand a digital transition, needs to optimize customers’ support, requires multichannel integration and, preferably, with a highly developed front-end. The company is interested in establishing a long lasting relationship with the possible client offering to support the transfer of the technology with the provision of additional support services